Policies

Refunds of the transfer of fees to another term will not be granted under any circumstances except for:

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1. Courses cancelled due to the student's ill heath are credited for the remaining value to be used within 12 months. To be eligible for an extension, you must give written notice and a medical certificate that confirms the sickness or incapacity before the expiry date of the credits purchased.

2. If La Diabla Pole Studio must cancel a course. La Diabla Pole Studio reserves the right to change or cancel a class up to and including the date of the course if sufficient bookings have not been received. In the event of a class or course being cancelled, every effort will be made to avoid inconvenience by offering alternative dates and times. If we are not able to offer a suitable alternative class, a refund will be granted.

La Diabla Pole Studio operates on an 8 week term, and offers 8 week and fortnightly billing periods. We strongly recommend that you attend all of your booked classes however, you can use your booking credits for a catch up class depending on availability. To avoid losing your booking credits, please cancel 6 hours in advance (minimum) via the BSport App. Catch up classes must be taken within the same billing period and can not be transferred/rolled over to a new billing period.

Nevertheless we do try our best to offer the option of a catch up class within reason. If you have a physical or mental health condition which may affect your ability to consistently attend classes, we are happy to discuss this at the start of the term to work out an arrangement which fits in with your needs.

Practice time is for students to practice what they have learned during class, or rehearse a routine. It is not for learning new moves or instructing other students, and La Diabla Pole Studio does not accept responsibility or liability for these activities. Please note that practice time is not supervised or guided by an instructor.

Students are welcome to use the bluetooth speakers to play music, however please do not play the same song on repeat unless everyone there is practicing this routine. We recommend using AirPods (or similar) if you are practicing to the same song on repeat.

By enrolling at La Diabla Pole Studio you understand, acknowledge and agree that the activities of pole dancing are dangerous and as such, have inherent dangers and risks, including risk of injury or death. You agree to this at your own risk therefore it would be unreasonable for La Diabla Pole Studio to be responsible in the event of any injury or death. You hereby waive all legal rights for action against and fully release La Diabla Pole Studio, its owners, directors, instructors, employees, landlords and leasees for the loss, damages or injuries arising out of or in relation to the participation by yourself in the activities conducted or organised by La Diabla Pole Studio. Including without limitation, liability of any negligent or tortuous act or omission, breach of duty, breach of contract, or breach of statutory duty on the part of La Diabla Pole Studio or related parties.

Alcohol or drugs should not be taken before or during a class or activities. Nevertheless, drug tests will not be performed and if you choose to participate in classes or activities at La Diabla Pole Studio while under the influence of alcohol or drugs you do so at your own risk, excluding La Diaba Pole Studio from any responsibility or liability. If you are taking any prescribed medication for a physical or mental health condition, it is your responsibility to consult with a medical professional about your participation in classes and activities at La Diabla Pole Studio, and to let your instructor know about your medication/condition.

By enrolling at La Diabla Pole Studio you acknowledge that you have consulted with a medical professional with respect to any past or present injury, illness, pregnancy, or any other health related condition of any kind whatsoever that may affect your ability to participate in the program, and you release La Diabla Pole Studio from any responsibility or liability. Including without limitation, liability of any negligent or tortuous act or omission, breach of duty, breach of contract, or breach of statutory duty on the part of La Diabla Pole Studio or related parties.

By enrolling at La Diabla Pole Studio you agree to follow the directions of the instructor and that any misconduct or refusal on your behalf to follow any direction of the instructor or rules of the studio can result in the cancellation of your lesson and immediate removal from the class.

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Classes and activities at La Diabla Pole Studio are undertaken with the consent of the La Diabla community & all parties involved, based on the principles of "Safe, Sane and Consensual." La Diabla Pole Studio prides itself on a sex positive culture where you are free to be yourself, but your journey must not cross the boundaries of our other students and instructors. We encourage our students to report any misconduct or inappropriate behaviour to our instructors so that we may continue to maintain a safe, respectful environment.

At La Diabla Pole Studio, we celebrate the incredible journeys of our students and the strength they demonstrate both physically and mentally. As part of our commitment to showcasing their progress and inspiring others, our instructors may occasionally capture videos or photos during class for promotional purposes on our social media platforms. We take great pride in highlighting the accomplishments of our students and sharing their remarkable pole journeys. By capturing these moments, we aim to spread empowerment, foster a sense of community, and encourage others to embark on their own transformative experiences. Your participation in our classes not only helps you achieve your personal goals but also contributes to the collective inspiration of countless individuals seeking to embrace their own unique paths.

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However, we also prioritize the comfort and consent of our students. We understand that not everyone may feel at ease with having videos or photos taken of them during class. If you prefer to maintain your privacy, we offer two options to accommodate your preferences. Firstly, you can choose to wear one of our many costume masks which will help disguise your identity in any media recordings. Alternatively, if you would rather not be filmed at all, we kindly ask that you inform our instructors, and they will ensure that you are not included in any promotional content. We believe in creating a safe and inclusive environment where every student's boundaries and wishes are respected. Your satisfaction and comfort are of utmost importance to us, and we are committed to ensuring your positive experience throughout your pole journey.